FAQs

Your order will be delivered within 10-35 working days (this varies by product and public holidays).

Please allow 2-10 working days for us to process your order.

Disclaimer: Please note that when purchasing out of stock items, delivery may take longer than usual.

Your signature may be required upon delivery. You can check the status of your delivery on the website of the transporter using the tracking number provided to you.

This time may be extended if additional documents are required to finalise the order. In addition, your purchase may be held by customs and it is the customers responsibility to pay customs.

We ship to certain countries within the European Union, Norway, Switzerland, Singapore, South Korea, Japan and the 54 states of the United States.

Countries that we ship to in the EU are: Albania, Armenia, Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland (Dublin), Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Spain, Sweden, Switzerland, Turkey, Greenland, Gibraltar.

Please note that we do not deliver to outermost regions of the EU (i.e. Guyana, Guadeloupe, Saint-Martin, Martinique, Reunion, Canaries, Acores and Madera) nor to Puerto-Rico.

We do not ship to PO Boxes or military bases. 

If you are not located within our delivery zone or having trouble checking out, please email us further at care@ohblush.com.

Before your item is dispatched you can cancel your order by using the link sent to you in your order confirmation email or by email. Once the items have been dispatched, it is not possible to cancel the order. You can request a refund after you have received your order.

However, you will be able to request a return after receiving the goods. Please go the returns section of the FAQ for the return process.

Disclaimer: Please be aware for custom orders, there would be a cancellation fee of 8% of the original price. If the order has been started, it cannot be cancelled.

Please refer to our Returns page here.

You can find your tracking number by using the link in your order confirmation email.

Please write to care@ohblush.com with your full name and order number (if you have it).

Methods of payment accepted are: credit card, debit card (Visa, Mastercard, American Express & Maestro).

We also accept: Discover, Diners Club and Shop Pay.

All payment methods are debited immediately. 

Operating hours are from Mondays-Thursdays 9:30am–17:30pm (GMT), Fridays 9:30am-16pm (GMT) and Sundays 10:30am - 15:30pm (GMT).

Closed on all major holidays.